How important is Customer Support in the internet age
Posted: 17 Jul, 2020
I am sure you have all experienced the frustration and exasperation of landing on a website and wanting to ask a question but being unable to find a contact page or telephone number.
You search high and low and still you can't find how to communicate with the company. The website is a design of breathtaking beauty but a simple request to speak to someone about their products is impossible. As you frantically search, shooting up your blood pressure and using your most colourful language it's so annoying and time wasting.
It's usually the larger corporations, naming no names, who think it's fine to try and answer your questions with a set of automated responses or demand you send an email when all you really want to do is speak to a human in person , who can resolve your issue in seconds. No telephone number is given, just a list of frequently asked questions that never seem to answer your enquiry exactly. You are dealing with robots. They will go out of their way to avoid speaking to you, as they attempt to save money on operators. However they are more than happy to sell you their products. Some companies do not give out any phone number.
Here at AKM music, we are keen to keep the lines of communications well and truly open. Need clarification on our royalty free music licence? No trouble, call us and a friendly human being will answer your questions. Need guidance selecting the right royalty free music for your project? Then we are here during office hours 9.00-18.00 GMT. Unsure if you can play our NON PRS PPL music in your beauty salon or restaurant. No problem call us on 01926 864068 and we will explain everything. Having difficulty downloading our royalty free music tracks. Might be quicker to call and we will sort it for you.
Ever since we started this library we have always valued our special relationship with our loyal customers. Our business developed and went online but we placed great importance on being available to our customers.
We are not robots second guessing your needs, we are human and know the importance of dealing with our customers on an individual basis. So please feel free to contact us. We love to hear from you.
Soundtrack: our blog
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Can't find what you're looking for? Drop us an email at akm@akmmusic.co.uk and we can narrow your search.
Covid-19 Customer Update
We are open as normal online and can provide a full unaffected service when ordering our Royalty Free music download tracks and albums.
CD orders are now back to normal. Please allow up to 3 days for delivery in the UK.
